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About Crown Services, Inc
Founded in 1968 by Chad Countiss, Crown Services, Inc., started out as a small, family-owned staffing company in Columbus, Ohio. Over the years, we grew from that one office to 40 offices in 12 states, and we continue to grow, opening at least one new office a year. Today, we are headquartered in Columbus, Ohio, and provide staffing services to meet the needs of several key industries: industrial, logistical, medical and professional. At Crown Services our commitment to excellence is one of our most valuable assets. By being committed to a first class experience and the highest quality candidates, we ensure our clients with top talent and our candidates with top job opportunities.

Customer Service Representative - Experience Required

Joliet, IL 60434

Job Description



Job Description

Manages customer accounts from initial contact, prepress details and approvals,

estimating, press scheduling and shipping; checks stock inventory, and assures that all customer

and company requirements are met.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Receives and processes all customer orders or needs by phone, fax or mail.

Enters job into estimating system to produce estimate and subsequent Job Jacket. Works

with scheduler to assign press and shipping dates. Checks stock inventory to verify stock

availability and works with inventory manager to order stock if necessary.

Works with the prepress department to assure that all needed information is available to

complete the prepress project and produce contract proofs for customer approval.

Orchestrates graphic revisions between customer and prepress until we receive customer

approval.

Investigates and answers customer questions/complaints in a timely, professional manner to

ensure customer satisfaction.

Communicates with the sales representatives regarding their accounts. Project Manager is

accountable for providing accurate work instructions for each job and must be willing to

expend every effort to obtain accurate information from customers and sales reps.

Identifies needs and makes recommendations to Customer Services Manager regarding

revisions to policy and procedure.

Identifies and presents training needs to Supervisor.

Assures compliance with policies, procedures, and regulations.

Support sales representatives by creating/modifying RFE's and quotes into JOBZ program, as

needed.

Work with outsource suppliers/vendors for print/pouch jobs and follow through from

prepress to shipment.

Handle all contract sales accounts.

Handle all export accounts, quoting and RFE's.

Performs additional responsibilities as needed or assigned by Management.

Job Requirements

Education and/or Experience:

Bachelor's degree (B. A.) or equivalent from a College or technical school or a

minimum of 3-5 years related experience in the printing industry; or equivalent

combination of education and experience.

Qualifications include:

In-depth printing knowledge is a must

Ability to become knowledgeable of printing equipment, packaging equipment and respective

running speeds, packaging laminations, and most efficient methods for producing any

possible job.

Excellent organization skills; detail and process-oriented.

Positive can-do attitude is required; excellent verbal and written communication skills.

Ability to multi-task.

Experience in managing multiple projects.

Ability to work in a team environment.

Ability to work well under pressure.

Ability to make decisions independently and with good common sense.

Ability to handle problems over the phone with good phone etiquette and professionalism.

Problem solving and trouble shooting skills to deal with difficult situations..

Desirable Skills/Knowledge:

Experience in lithographic printing practices and policies.

Experience in flexible packaging environment.

Knowledge of Graphic Arts industry.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet

software; Spreadsheet software and Word Processing software- Strong PC skills

required. MS Office including databases and excel.

Mathematical Skills:

A strong math aptitude. Ability to calculate figures and amounts such as discounts, interest,

commissions, proportions, percentages, area, circumference, and volume. Ability to apply

concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral,

or diagram form. Ability to deal with problems involving several concrete variables in

standardized situations. Problem solving and trouble shooting skills to deal with difficult

situations. Ability to make decisions independently and with good common sense

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About Crown Services, Inc
Founded in 1968 by Chad Countiss, Crown Services, Inc., started out as a small, family-owned staffing company in Columbus, Ohio. Over the years, we grew from that one office to 40 offices in 12 states, and we continue to grow, opening at least one new office a year. Today, we are headquartered in Columbus, Ohio, and provide staffing services to meet the needs of several key industries: industrial, logistical, medical and professional. At Crown Services our commitment to excellence is one of our most valuable assets. By being committed to a first class experience and the highest quality candidates, we ensure our clients with top talent and our candidates with top job opportunities.