Customer Service Rep(Bi-Lingual) - Experience Required
Miami, FL 33283
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Proven customer support experience Bi-Lingual is a plus Track record of longer work history at previous jobs Track record of over-achieving quota Strong phone contact handling skills and active listening Ability to adapt/respond to different types of customers Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively
We are looking for a cs/sales representative who is cheerful, organized, team player, detail oriented, multi-tasking, self starter who has strong communication / listening skills and who is eager to learn many facets of our ever changing business.
-Answer phones and direct customers to the appropriate people within company
-Process orders by phone/ web / walk ins
-Process payments for customer orders
-Filing and clerical paper work
-Issue and request quotes and follow up with customers and vendors
-Update and manage our reporting, crm, and erp software systems
-Assist with placement of orders, refunds, or exchanges.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Dependable and Hoard Working
About Crown Services, Inc
Founded in 1968 by Chad Countiss, Crown Services, Inc., started out as a small, family-owned staffing company in Columbus, Ohio. Over the years, we grew from that one office to 40 offices in 12 states, and we continue to grow, opening at least one new office a year. Today, we are headquartered in Columbus, Ohio, and provide staffing services to meet the needs of several key industries: industrial, logistical, medical and professional.
At Crown Services our commitment to excellence is one of our most valuable assets. By being committed to a first class experience and the highest quality candidates, we ensure our clients with top talent and our candidates with top job opportunities.